The village of Brookfield launched a new public works service request app on March 3, and within 24 hours residents had submitted nearly two dozen requests – for everything from removing dead animals and large debris from public property to complaints about alleys and cracked sidewalks to calls for graffiti removal.
Called SeeClickFix, the app allows residents to directly communicate issues from tree damage to abandoned vehicles to malfunctioning streetlights and traffic signals with the village and then track work orders and interact with village staff on a web portal where the issues are mapped.
“This new platform will make communication with our residents easier, more transparent and will make processing their service requests far more efficient,” said Brookfield Assistant Village Manager George Issakoo in a press release.
The SeeClickFix app can be downloaded to Apple and Android devices. Once downloaded, search the app for “Brookfield.”
The rollout of the app is part of this year’s implementation of the village’s IT strategic plan focusing on operational efficiencies and improved customer service through technology.
The village also just launched a new map gallery on its website using GIS data to help people find information about their properties, from zoning designations to school district boundaries and who their state and federal legislators are.
There’s also a map, just starting to be populated, showing both village-owned and privately owned commercial and industrial properties that are for sale as well as the locations of development opportunities.
A link to the map gallery can be found on the home page of Brookfield’s website at brookfieldil.gov. There is also a link to more information about SeeClickFix on the home page.